Shipping policy
Thank you for shopping with My Lifeview.
Processing Time
-
Standard orders are processed within 5-8 business days, depending on the order quantity and production schedule.
-
Orders are processed only after full payment has been received.
Business days exclude weekends and public holidays.
Shipping Method
We use trusted courier services to deliver your orders throughout Malaysia.
Shipping charges are calculated based on:
-
Parcel weight
-
Volumetric weight
-
Parcel dimensions
-
Delivery destination
Delivery Time
Estimated delivery time: 5–8 business days
Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.
Inspection Upon Delivery
Please inspect your parcel immediately upon receiving it.
If the packaging appears damaged, we strongly recommend recording an unboxing video before opening the parcel.
Any damage must be reported within 24 hours together with:
-
Complete unedited unboxing video
-
Clear photos of the damaged item
-
Order number
Claims submitted after this period may not be accepted.
Bulky Items
Large wood panels and plywood sheets may require special handling during transportation.
Customers are responsible for ensuring there is sufficient access for delivery at the shipping address.
Additional charges may apply if redelivery or special arrangements are required.
Shipping Delays
We are not responsible for delays caused by:
-
Courier service disruptions
-
Weather conditions
-
Customs inspections
-
Incorrect shipping information provided by the customer
-
Events beyond our reasonable control
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Additional shipping charges resulting from incorrect or incomplete addresses will be borne by the customer.